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Terms and conditions

Privacy Policy

We respect your right to privacy. This policy summarizes the personally identifiable information we may collect and how we might use it. This policy also describes other important topics relating to your privacy. We reserve the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.

Information Collection

We will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our Website or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.

Use of Information

Before we collect any personally identifiable information, we will explain how we may use your data. The information you supply will be used by us to respond to your inquiries or to provide the requested information about us. It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information. If you have submitted personal information to us electronically and would like it removed or modified, please get in touch with us. We will use reasonable efforts to comply with your request.

Links

This website contains links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Security

We guard your online transactions! The actual transmission of your payment information over the Internet is safest when your Web browser can establish an encrypted connection, and for your protection, we will only process your order if you can make such a connection. If you have trouble with the encrypted connection, your computer, Web browser, or Internet connection cannot support SSL (Secure Sockets Layer). You'll want to contact us to complete your order.

Online Refund Policy

If your purchase from us was charged to your credit card or paid by check in error or without your permission, we will honor your request to cancel the original transaction and refund your payment in full, provided the request is made within 90 days of the original transaction. In the case of merchandise, the merchandise is returned.

If your original payment was made by credit card, the 90-day period will begin on the transaction processing date. If payment was made by check, the ninety-day period begins on the date the check was written. We reserve the right to revise this policy at any time.

Available services

Welcome

Welcome to CCWD's online customer portal, where you can pay your bill, set up auto pay, check your consumption, review your current account balance, and get other important information.

CONVENIENCE FEES: Customers will be charged a $2.00 convenience fee when making a payment via e-Check or ACH, including when either option is set up on autopay.

Customers will be charged a 3.9% convenience fee when making a payment via credit card or debit card, including if this is the option set up on autopay.

If you would like to avoid a convenience fee, please mail your check or drop it off at our office headquarters. 

Welcome

Welcome to CCWD's online customer portal, where you can pay your bill, set up auto pay, check your consumption, review your current account balance, and get other important information.

CONVENIENCE FEES: Customers will be charged a $2.00 convenience fee when making a payment via e-Check or ACH, including when either option is set up on autopay.

Customers will be charged a 3.9% convenience fee when making a payment via credit card or debit card, including if this is the option set up on autopay.

If you would like to avoid a convenience fee, please mail your check or drop it off at our office headquarters.